1. General Principles
At veerlin., we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with the product you've received, we offer a straightforward return process. This Return Policy outlines the terms and conditions under which you can return items to us.
2. Eligibility for Returns
- Timeframe: Most products are eligible for return within 15 days from the date of delivery. Please note that certain items, such as personalized or custom-made products, may not be returnable at all. Check the product description at the time of purchase for any such exceptions.
- Condition: To be eligible for a return, the product must be in its original, unused condition, with all original tags, labels, and packaging intact. We reserve the right to reject returns of damaged, soiled, or otherwise altered items.
3. Return Process
- Initiation: To start the return process, you must contact our customer support team at service@veerlin.com. Provide your order number, the product(s) you wish to return, and a brief reason for the return. Our customer support representatives will guide you through the next steps.
- Shipping: Once your return request is approved, you are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product. Please note that the cost of return shipping is typically borne by the customer, unless the return is due to a defect in the product or our error.
4. Refunds
- Processing Time: After we receive and inspect the returned item, we will process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase.
- Partial Refunds: In cases where the product has been used or is missing parts but still meets some of the return criteria, we may issue a partial refund at our discretion. This amount will be calculated based on the condition of the item.
5. Exchanges
- If you'd prefer an exchange instead of a refund, you can indicate this during the return initiation process. We will check the availability of the desired item and, if available, ship it to you once we've received and inspected the returned product. You may be responsible for any additional shipping costs associated with the exchange, depending on the circumstances.
6. Defective or Damaged Items
- If you receive a defective or damaged product, please contact us immediately, preferably within 3 days of delivery. Provide clear photos of the damage or defect, along with your order number. In such cases, we will cover the cost of return shipping, and we will either replace the item free of charge or issue a full refund, depending on your preference.
7. Final Sale Items
Items marked as "Final Sale" are not eligible for return, exchange, or refund. These items are typically sold at a discounted price, and the non-returnable nature is clearly stated in the product description at the time of purchase.
8. International Returns
For international returns, in addition to the above requirements, please be aware that customs duties and taxes may apply. You are responsible for any such fees associated with shipping the item back to us. The return process may also take longer due to international shipping times and customs clearance procedures.
9. Returns and Gift Purchases
If you received a product as a gift, you can still initiate a return on behalf of the purchaser. Contact our customer support team with as much information as possible about the order, such as the order number if available, and we will assist you with the return process. The refund, if applicable, will typically be issued to the original purchaser's payment method.